Most Common Questions
To ensure your order arrives in perfect condition during the warmer months, we add a $10 Hot Weather Packaging Surcharge. This helps cover the cost of extra insulation and protective materials needed to keep our products stable in transit.
Pro Tip: Orders over $100 automatically qualify for Free Shipping so you only pay the surcharge (no added shipping fees). It’s the best value when stocking up for summer!
Summer Shipping Schedule Starting May 30th: During the summer we only ship Monday-Wednesday to help avoid long weekends stuck in the heat.
Orders typically ship within 1-2 business days after being placed. Orders placed on weekends or holidays will begin processing on the next business day.
Summer Shipping Schedule Starting May 30th: During the summer we only ship Monday-Wednesday to help avoid long weekends stuck in the heat.
Shipping times vary depending on your location and the shipping method selected at checkout:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Please note that carriers may experience delays beyond our control, especially during peak seasons.
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s status and estimated delivery date. If you do not receive a tracking email, check your spam folder or contact us at info@powerfitfoods.com
We offer free shipping on orders over $140.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Only PowerPucks are eligible for returns—but not during May, June, July, August or September due to summer heat concerns.
Unfortunately, since we make perishable products, we cannot accept returns on:
- Melted or deformed items.
- Items purchased on sale.
- Gift cards.
- Items returned due to taste or texture preference.
Still got Qs
We're always happy to chat though anything you'd like to know or any queries about your order.